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Examine and apply key concepts in service operations management, including the design and management of service supply chains, processes, quality, life cycles, assets, and installed base.
Apply to case situations, service business economics, including revenue models, contracting and outsourcing.
Examine the range and impact of information systems and technology that apply to business today.
Apply typical business applications in working through a group of relevant practice problems.
Delivery methods |
Hours |
Lectures |
32 |
Labs / Practicals |
0 |
Tutorials |
0 |
Planned learning activities |
68 |
Independent student activities |
90 |
Total |
190 |
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