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The world economy is increasingly characterised as a service economy. This is due to the increasing importance & share of the service sector in the economies of most developed & developing countries. Service design is a methodology which provides an in-depth & holistic understanding of customers to co-create meaningful experiences. By understanding the users key needs, designers can produce new & compelling services that are engaging, satisfying & desirable. Course Content: Introduction to Service Design Service Design principles The importance of the user & stakeholder within services Service Design processes, methodologies & models Research, development, implementation & validation of a new service Evaluation of existing services, gap identification & solution development Service challenges, risks & critical success factors
Learning Outcomes: On completion of the modules, students should be able to: Understand the why service innovation has become increasingly important role of services in the public & private sector Explain the critical role of the user & stakeholder in the design, development & implementation of services Have a working knowledge of the principles, theoretical processes, methodologies & models of service design Be skilled in the approach to designing a new service & adapting an existing service
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